Refund policy

Last updated: 8 October 2026

This policy explains how returns, exchanges and refunds work when you buy from www.wowwe.co.za. The store is run by Wow We (company registration 2022/388197/07, not VAT registered) and its main company, Tools Camping Toys Distributors (Pty) Ltd (company registration 2019/514686/07). Nothing in this policy takes away your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

Quick summary

  • Changed your mind? You can return a kit within 30 days of receiving it. It must be complete and unbuilt. You pay the cost of sending it back.
  • Damaged, faulty or missing parts? WhatsApp us a photo on 081 544 3750. We'll send replacement parts, or replace or refund the kit. Defective goods are covered for 6 months (CPA section 56), and we pay the return costs.
  • Wrong item sent? We'll fix it at our cost.
  • Always contact us first. Parcels sent back without a return request can't be accepted.

1. How to contact us about a return

Please contact us before you send anything back, and have your order number ready.

We will reply with return instructions. We are a manufacturing and online base, not a walk-in shop, so please don't arrive without arranging it with us first.

2. Changed your mind: 30-day returns

You may return a kit for any reason within 30 days after you receive it. This includes your legal right under the ECT Act (section 44) to cancel an online order within 7 days without a penalty.

  • Let us know in writing (WhatsApp or email is fine) within the 30 days.
  • Return the kit complete and unbuilt, in its original packaging if possible, with your order number. It's fine if you opened the box to look inside.
  • You pay the direct cost of returning the goods to us. This is the only charge you will carry.
  • Once we receive the kit, we refund the full amount you paid for it, including the original delivery fee.

3. Cancelling before we ship

In-stock orders are usually shipped within 24 hours. If you need to cancel, contact us on WhatsApp straight away. If your order hasn't left us yet, we'll cancel it and refund you in full. If it has already been shipped, the 30-day return period in section 2 applies once you receive it.

4. Damaged kits and missing parts

Please check your kit against the parts in the assembly guide when it arrives, ideally before you start building.

If a piece is damaged, broken in transit or missing:

  1. WhatsApp a photo of the damaged piece or the parts sheet showing what's missing to 081 544 3750, with your order number.
  2. Tell us which part it is (the part number or the step in the assembly guide helps).
  3. We'll send you the replacement part(s) at our cost. You don't need to send the whole kit back.

If you'd rather not have replacement parts, you can choose a replacement kit or a refund instead (see section 5).

Broke a piece while building? MDF parts can snap if they are forced. WhatsApp us a photo and we'll send a replacement part. We look at each case, and if the part was broken while building we may ask a small fee for it.

5. Defective goods: 6-month warranty (CPA, section 56)

Every product you buy from us carries the implied warranty of quality in the Consumer Protection Act. If a product is defective, unsafe or not fit for its normal purpose, you can return it within 6 months of delivery, and you choose whether we:

  • repair it (for kits, this usually means sending the replacement parts),
  • replace it, or
  • refund you.

This applies even if the kit has been opened or partly built, as long as the problem is a defect and not damage caused after delivery.

We pay the cost of returning defective goods and the cost of sending a repaired or replacement item back to you. Contact us first and we'll arrange the return with you.

The warranty doesn't cover:

  • damage caused by forcing parts together, misuse, accidents or not following the assembly guide;
  • normal wear and tear;
  • a specific defect we told you about before you bought, which you agreed to accept.

If a manufacturer's warranty applies to a part (for example a motor or electrical item) and it is longer than 6 months, the longer period applies.

6. Wrong item delivered

If you receive a different item from the one you ordered, let us know straight away. We'll arrange the swap, and we'll cover the courier costs both ways.

7. Kits that can't be returned for a change of mind

Unless the item is defective, damaged on arrival, has missing parts or is not what you ordered, we can't accept returns of:

  • kits that have been partly or fully assembled;
  • kits that have been glued, painted, sealed, sanded, cut or otherwise changed;
  • kits returned with parts missing (other than parts that were missing when we delivered them).

Kits that were only opened to look inside are fine to return, as long as they come back complete and unbuilt.

These limits never affect your rights under the 6-month CPA warranty for defective goods.

8. Where to send returns

Only send a return once we've confirmed it. Send it to:

Wow We (Tools Camping Toys Distributors (Pty) Ltd)
3 Bloeisel Avenue
Edleen, Kempton Park
1619
South Africa

Please include your name and order number in the parcel. For change-of-mind returns, use a trackable courier service, because the parcel is your responsibility until it reaches us. You can also drop off a return at this address, but only by prior arrangement. We are not a walk-in shop.

9. Refunds: how and when

  • We'll let you know when we've received and checked your return, and whether the refund is approved.
  • Approved refunds are paid to the card or account you paid with. We can't refund to a different person, account or card, or pay out in cash.
  • We aim to pay approved refunds within 10 business days of receiving the return. In all cases we refund within 30 days of a valid cancellation, as the ECT Act requires.
  • Your bank may take a few extra days to show the refund. If you haven't received it after 15 business days, please contact us.
  • We refund the price you paid, including any discount you received at the time.

10. Exchanges

If you'd like a different kit, contact us first. The quickest option is usually to return the original kit under this policy and place a new order for the kit you want.

11. Bought from a retailer?

Wow We kits are also sold through other retailers, such as Takealot, Checkers / Sixty60, Makro, Mica and Chamberlain. If you bought from one of them, please return the item to that retailer under its own returns policy. For missing parts, you're welcome to WhatsApp us a photo and your proof of purchase.

12. Questions

For anything about returns or refunds, WhatsApp +27 81 544 3750 or email hello@wowwe.co.za.

Wow We, company registration 2022/388197/07 (not VAT registered)
Tools Camping Toys Distributors (Pty) Ltd, company registration 2019/514686/07
3 Bloeisel Avenue, Edleen, Kempton Park, 1619, South Africa

Wow We® is owned and managed by Tools Camping Toys Distributors (Pty) Ltd, Reg. 2019/514686/07

Wow We® Cut For You · laser cutting quotes in MDF 3 mm or 6 mm